Owner Tools
Automated Guest Emails
You set it up once. Every guest gets the right message at the right time — automatically. No forgetting, no scrambling.
The Messages That Fall Through the Cracks
Your guest checks in Friday. Did you send the WiFi password? The door code? The checkout instructions? With 3 or 4 guests a season, it's manageable. When your calendar fills up, things slip through the cracks.
Automated emails solve this by sending the right message at exactly the right time — every stay, every guest, without you having to remember a thing.
The Complete Guest Email Flow
Seven Messages, Perfectly Timed
Each email is triggered by your guest's lease dates. Here's what sends, when it sends, and why it matters.
Booking Confirmation
Immediately after lease signingYour guest just committed. This is your chance to make a great first impression, share the guidebook link, and set expectations for the stay ahead.
Check-In Instructions
4 days before arrivalDoor code, WiFi password, guidebook link, and anything else they need to walk in the door. Early enough to read, late enough to be fresh in their mind.
Day-After Check-In
The day after arrivalA quick "How's everything going?" goes a long way. Catches small issues before they become big ones, and shows your guest you care.
Pre-Checkout Reminder
The day before departureThermostat settings, trash, keys, lock-up instructions. Guests appreciate the reminder, and your cleaner appreciates the heads-up.
Post-Checkout Thank You
3 hours after checkoutStrike while the iron is warm. A genuine thank-you right after they leave sets the tone for a five-star review.
Review Request
3 days after checkoutThey've had time to settle back in at home. A friendly nudge with a direct review link makes it easy to follow through.
Return Guest Offer
2 weeks after checkoutBring them back next season. A returning guest means no marketing cost, no getting-to-know-you friction, and someone who already loves your home.
Why It Works
Set It Up Once, Benefit Every Stay
Never forget to send check-in instructions again
Door codes, WiFi passwords, and guidebook links go out 4 days before arrival, every time. No last-minute scrambling.
Guests feel taken care of -- automatically
A welcome message, a day-after check-in, a thank-you note. Your guests feel the personal touch without you lifting a finger.
The review request alone can double your testimonials
Most guests are happy to leave a review -- they just forget. A well-timed ask with a direct link makes it effortless.
Each message is customizable
Edit the words, change the timing, or turn any individual email on or off. These are your messages, written in your voice.
You're Always in Control
Edit any message, change the timing, or turn individual emails on or off. Nothing sends without your template being active. These are your messages — we just make sure they arrive on time.
How It Works
Three Steps to Automated Guest Communication
Your Templates Are Pre-Written and Ready to Go
When you sign up, seven professionally written email templates are already loaded in your dashboard. Each one is tailored for Villages rental owners and ready to send as-is.
Customize with Your Personal Touch -- or Use Them As-Is
Want to add your own greeting, adjust the tone, or include specific house rules? Edit any template in your dashboard. Prefer the defaults? They work great out of the box.
When a Lease Is Signed, the Right Emails Schedule Automatically
That's it. Once a guest signs their lease, the system queues up every active email at the right time. Confirmation goes out immediately, check-in details arrive 4 days early, and the rest follow on schedule.
Included with
Automated Emails FAQ
Can I edit the messages?
Yes, every word. Each template is fully editable in your owner dashboard. Change the subject line, rewrite the body, adjust the greeting -- it's entirely yours to customize.
What if I don't want to send all 7?
Turn any email on or off with one click. If you don't want to send a return guest offer, just deactivate that template. The rest continue on schedule.
Will my guests know it's automated?
No. Messages come from your email address, written in your voice. To your guest, it looks and feels like a personal message from their host.
What if something changes -- like a guest extending their stay?
You can cancel or reschedule any queued message from your dashboard. If a lease is updated, the email schedule adjusts to match the new dates.
Which plans include automated emails?
Automated guest emails are included with Featured ($399/year) and Spotlight ($599/year) plans. Basic plan owners can upgrade anytime to unlock this feature.
What information gets filled in automatically?
Guest name, property address, check-in and check-out dates, door codes, WiFi credentials, and your guidebook link are all pulled from your lease and property details. No copy-pasting needed.
Stop Forgetting. Start Automating.
Seven emails, perfectly timed, for every guest. Included with Featured and Spotlight plans.
Get Started