Privacy Policy

1. Information We Collect

We collect the following types of information:

From renters:

• Inquiry information — name, email address, phone number, desired move-in date, and message submitted through inquiry or contact forms.
• Waitlist information — name and email address submitted when joining a property waitlist.
• Newsletter signups — email address submitted to receive platform updates.
• Lease information — if an owner uses our lease tool to send you a rental agreement, we collect your name, email, phone, lease dates, and electronic signature (including signature image and timestamp).

From property owners:

• Account information — name, email address, phone number, and profile bio.
• Property information — listing details, photos, pricing, availability, and address (subject to your Privacy & Visibility settings).
• Verification documents — a government-issued photo ID and proof of property ownership (such as a deed or tax bill) submitted for identity and ownership verification. These documents are reviewed by our team internally only. They are never displayed publicly — only your verification status (“Verified Owner”) is shown on your listing.
• Subscription & billing — subscription plan, billing cycle, and subscription status. Payment card details are processed and stored exclusively by Stripe; we do not store card numbers.
• Lease & signature data — lease agreements generated through the platform, associated renter signature images, and signed PDF documents are stored on our servers.
• Cleaning session data — if you use the cleaner access feature, we collect cleaner name, phone number, and photos taken during cleaning sessions (before/after photos of property rooms).

Automatically collected:

• Usage data — pages visited, time on site, and referring URLs.
• Cookies — we use a functional session cookie (stv_session) to maintain your session. We do not currently use third-party tracking cookies.

2. How We Use Your Information

• Connect renters with property owners in The Villages
• Respond to your inquiries and contact form submissions
• Verify property ownership and owner identity (internal use only)
• Process subscription payments and manage billing
• Generate, deliver, and store lease agreements on behalf of owners
• Send transactional emails related to inquiries, leases, and platform activity
• Send automated emails configured by owners to leads and renters
• Improve our website and services

3. Information Sharing

When you submit an inquiry about a property, we share your contact details (name, email, phone number, and message) with the relevant property owner so they can respond to you directly.

Verification documents (photo ID and proof of ownership) submitted by owners are reviewed by our internal team only. They are never shared with renters or any third party.

We do not sell, trade, or rent your personal information to third parties. We may share anonymized, aggregated data for analytics purposes.

4. Cookies

We use a single functional session cookie (stv_session) to maintain your browsing session. This cookie is essential for site functionality and does not track you across other websites. We do not currently use third-party advertising or tracking cookies.

5. Data Retention

We retain data for the following periods:

• Inquiry & waitlist data — up to 2 years from submission.
• Owner account data — retained for the life of the account and up to 1 year after account deletion.
• Verification documents — government-issued ID and proof of ownership documents are automatically deleted within 24 hours of successful verification. After deletion, only your verification status is retained — not the underlying documents.
• Lease agreements & signatures — retained for 7 years from the date of signing, consistent with standard contract retention practices.
• Property photos — retained while the listing is active. Deleted within 90 days of listing removal.
• Cleaning session photos — automatically deleted 30 days after the cleaning session date. Session records (date, cleaner, notes) are retained for 1 year.

You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, email us at . We will respond to your request within 30 days.

7. Third-Party Services

We use the following third-party services to operate the Site:

• Stripe — for payment processing and subscription management. Stripe's privacy policy governs their handling of payment data.
• Resend — for transactional email delivery. Email addresses are shared with Resend solely for the purpose of delivering inquiry notifications, lease documents, and platform alerts.
• Self-hosted storage (MinIO) — for storage of property photos, verification documents, lease PDFs, and cleaning session photos. Data is stored on our own servers, not a third-party cloud provider.
• Cloudflare Turnstile — CAPTCHA verification on public forms to prevent automated abuse. Turnstile processes form interaction data to distinguish humans from bots.
• AI enhancement service — property photos submitted for AI enhancement are processed by a third-party AI service. Photos are transmitted securely and are not used to train AI models. Use of AI photo enhancement is optional and owner-initiated.

8. Children's Privacy

The Villages is a 55+ active adult community. This Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy, contact us at .