Every Inquiry, Every Stage
Organize legacy inquiry history today and app-originated customer conversations after messaging is released, with stage tracking and filters designed for Villages rental owners.
6-Stage Pipeline
From Inquiry to Lease
Every inquiry starts as "New" and moves through your pipeline as the conversation progresses. One click to change the stage. Filter by any stage to see where your leads stand.
Inquiry just came in — hasn't been touched yet
You've replied to the renter's inquiry
Renter is visiting or reviewing the property
Discussing terms, dates, or pricing
Lease signed — deal closed
Renter went a different direction
Built for Owners
Everything You Need to Close Leases
Filter by Stage, Property, or Status
See all new inquiries at once. Filter down to a single property. Show only unread messages. Combine filters to find exactly what you need in one click.
Keep Conversation Context Together
Review legacy thread history in one place. New customer conversations will originate in the STV app only after messaging is released.
Response Time Tracking
See how quickly you're responding to inquiries. Fast response times lead to more signed leases — renters in The Villages often contact multiple owners and go with whoever replies first.
Renter Details at a Glance
See the listing and conversation context that a renter chose to share through an authorized workflow.
How It Works
Simple, Fast, No Setup
App Conversations Arrive After Release
The public website has no renter inquiry form. Existing legacy threads may remain visible; new conversations will originate in the STV app only after customer messaging is released.
Review the Context
Open a thread to see its listing and conversation context. The website does not publish an owner phone number or email as a renter contact fallback.
Track the Stage
Move the lead through your pipeline as the conversation progresses. New → Contacted → Touring → Negotiating → Signed. Or mark it Lost if the renter goes elsewhere. Filter by stage to see your active pipeline.
What You Can Do
Questions About the Lead Pipeline
Which plans include the Lead Pipeline?
The owner pipeline is included with every listing. It can organize legacy history now and app-originated customer conversations after messaging is released.
How do inquiries get into my pipeline?
The public website does not provide a renter inquiry form. Existing legacy threads may remain visible; new inquiries will originate in the STV app only after customer messaging is released.
Can I reply to inquiries from my dashboard?
Legacy thread actions remain subject to the controls shown in the Owner Portal. The website does not publish your phone number or email as a renter contact fallback.
What are the pipeline stages?
There are 6 stages: New (just received), Contacted (you've replied), Touring (renter is visiting or reviewing), Negotiating (discussing terms), Signed (lease done), and Lost (didn't work out). You can change the stage anytime with a single click.
Can I filter inquiries by property?
Yes. If you have multiple properties, use the property dropdown to see inquiries for just one listing. You can also combine this with stage filters — for example, show only "New" inquiries for a specific property.
Will I get notified of new inquiries?
Notification behavior for new customer conversations will be documented when app messaging is released. Legacy notification preferences remain available in the Owner Portal where applicable.
Ready to Close More Leases?
Create your free owner account to manage your listing and any available legacy or released messaging workflows.
Get Started FreeIncluded on all plans. No credit card required to register.